Terms and Conditions – Abate Safe Co.

Abate Safe Co is a registered brand owned by Aus Lock & Safe Company Pty Ltd ABN 50 306 352 315

The terms and conditions below along with our Privacy Policy  apply to the viewer’s access to and use of this online store (www.abatesafe.com.au) and the supply of goods ordered via our online store and the data contained within this website. By committing to purchase goods from this online store, the customer has read, understood and agreed to these terms and conditions.

Prices

Prices are in Australian Dollars (AUD) and include 10% GST (Goods & Services Tax). Product prices displayed do not include delivery, installation or pick up from freight depots. Delivery, installation or pick up from freight depots charges are calculated at the shopping check out and displayed separately.

Abate Safe Co reserves the right to change and / or update prices without notice.

Payment Methods

We accept Visa & Master Card.

The full payment for your order (including the product price and applicable delivery charges) is deducted from the customer’s credit card on completion of their order. Credit card details are processed using at least SSL 128 bit encryption, they are not stored by Abate Safe Co. Online merchant facility used is ANZ.

Large transactions may involve additional processing. Abate Safe will contact the customer in this event.

Payments can be made via Direct Deposit. Contact Abate Safe Co on 1800 019 171 for information.

Purchase Orders

Abate Safe Co will accept official purchase orders from commercial clients (eg. Commercial Businesses, Department of Defence, Education, Health and Government departments). Email purchase orders to sales@abatesafe.com.au

Freight Estimator

Abate Safe Co provides a freight estimator to calculate delivery chargers. These charges are based on the nominated postal code, products dimensions and product weight. The freight estimator may also provide the option to pick up the product from a nominated depot location which incorporates the cost to freight the product from the safe manufactures warehouse to a depot location. Freight charges may vary and the final freight amount is deemed at time of purchase.

Delivery Options

1.    Full Delivery & Installation Service 

Safes will be delivered and professionally installed based on the customer’s specific requirements. Safes can be securely installed into concrete, carpet, timber or tiled floors as well as plastered walls. Methods include anchoring, bolting down and cementing into a floor or wall to prevent removal. We will provide a customised quote for your requirements.

2.    Delivery to Door (Tailgate)

Safe will be delivered to the site only. It is the receiver’s responsibility to remove the safe off the truck, followed by positioning and installation. The receiver must be aware of the weight and dimensions of the safe to determine if they can lift and manoeuvrer the safe appropriately. Consignment tracking numbers are provided at the time of dispatch. * Refer to consignment note below.

3.    Delivery to Site 

Safe is delivered to the outside of a ground level front door only (Not taken up/down any steps). The receiver is to move the safe into the premises, position and install. It is the responsibility of the receiver to be aware of the weight and dimensions of the safe to determine if they can manoeuvrer the safe appropriately. Consignment tracking numbers are provided at the time of dispatch. * Refer to consignment note below.

4.    Pick up from Freight Depot

Safes may be picked up from freight depot locations near your geographic zone. This option will appear on the freight estimator if it is applicable. It is the collector’s responsibility to re-locate the safe. It is important to note the weight and dimensions to safely move the item. You will be contacted by the freight company depot as soon your order arrives in which you then have 5 business days to collect your safe. Failing to do this may incur additional charges or your safe being returned back to Abate Safe Company without notice.

5.    Pick up from Warehouse

All safes can be collected from our Laverton North, Melbourne, Victoria Warehouse but depending on the safe manufacturer there maybe be freight charges to Laverton North, Victoria 3026. This would be the case if the manufacture is based in another state other than Victoria. It is the collector’s responsibility to re-locate the safe. It is important to note the weight and dimensions to safely move the item.

*Consignment Note for Options 2 & 3 

Consignment tracking numbers are provided at the time of dispatch. The purchaser then has the ability to then track the consignment and if necessary touch base with the courier company to arrange a suitable day for it to be delivered. If the premises is unattended at the time of the delivery, the consignment maybe left at your front door or a return to site will be required where additional charges will apply.

Safe Warranties

Abate Safe Co honour manufactures warranties. Warranty time frames are based on manufactures guidelines and a copy can be requested from sales@abatesafe.com.au

If a product is within the manufactures warranty period and is believed to be faulty the purchaser must contact sales@abatesafe.com.au and request, complete and return a warranty form. Products will be inspected either onsite or via email. Upon review a warranty repair will be granted if it is a legitimate fault. At the discretion of the manufacturer or services agent a repair or replacement may be required. Freight charges will be reimbursed if it is a legitimate fault. If it is a product fault caused by the customer, the customer is responsible for any service calls and freight charges. The customer will be quoted on the works required and full payment will be required prior to these works commencing.

Product Specification Updates

Abate Safe Co reserves the right to update and change product specifications, details, images and brochures based on manufacturer’s updates at any time without notice.

Images, pictures and diagrams featured on the website are for illustration purposes only. Colours of products may vary slightly due to variances in printer inks and computer monitors.

Content Updates

Abate Safe Co makes every effort to provide accurate information and data on www.abatesafe.com.au. In some instances typographical errors, misinterpretations or inaccurate data may be displayed. When identified we reserve the right to correct such inaccuracies. It is important to note that not all suppliers have images of every safe with all types of locks. Images are used to show the safe and locking type but it is important to read the text to confirm this is the locking type you are after. Not all images display the correct lock type.

We make no representations about the accuracy, reliability or completeness of the content, data and material or about the results to be obtained from using the website or the data and material within the website. Use of the website and the data and material is at your own risk. Changes are periodically made to the website, and may be made at any time without notice.

Company’s Liability

Abate Safe Co does not give certification that the website will function without error or that the website and server are free from computer viruses and other harmful conditions. If the use of the website or other downloadable materials cause the need for device hardware or software servicing or replacement, Abate Safe Co will not responsible for those costs. Abate Safe Co, safe manufacturers and suppliers make no warranties about the accuracy, reliability and completeness of the data, material, services, images and links.

Consequential Damages

In no event shall Abate Safe Co, safe manufactures, suppliers, or any third parties be liable for any damages resulting from the use or inability to use the website and its data, and the use of products purchased on the website This includes but not limited to; consequential and incidental damages, theft of property, damage, fire or lost profits.

Links to Other Sites

The site may contain links to other websites. These links are provided as a convenience for site viewers and not as an endorsement of the contents on any third-party websites. Abate Safe Co is not responsible for the content or accuracy of material of linked third-party websites. If you access linked third-party websites, you do so at your own risk.

Indemnity

You agree to defend, indemnify, and hold harmless Abate Safe Co, its directors, employees, safe manufactures, suppliers and agents, from and against any claims, demands or actions, including without limitation, reasonable legal and accounting fees, alleging or resulting from your use of the Data and Material (including Software) or your violation of the terms or conditions of this agreement.

User Information

Any information provided by customers will be kept secure and will not be provided to any third party (service agents excluded).

Abate Safe Co may use information it obtains relating to its customers, including your IP address, name, mailing address, email address and use of the site path for its internal business and marketing purposes only. Refer to privacy policy.

Returns Policy

Abate Safe Co does not accept refunds for change of mind. The purchaser is responsible for evaluating the products weight, dimensions and specifications. It is the responsibility of the purchaser to confirm goods are satisfactory for their requirements prior to adding them to the shopping cart and completing an order.

Abate Safe Co holds the discretion to accept returns for exchange for a product of equal or great value. A 20% handling fee will apply and the purchaser is responsible for any additional freight charges. The purchaser must notify Abate Safe Co within 24 hours of receiving the goods to request an exchange.

If the purchaser believes there is a fault with the product the purchaser must contact Abate Safe Co within 48 hours of receiving the goods. The issue will be investigated and if the product is deemed faulty Abate Safe Co will issue the purchaser with a returns number. Abate Safe Company will assess the necessary repairs and deem whether the unit is able to be repaired on site up to a new standard or whether the unit is to be replaced for a new one. Products returned need to be in original packaging / boxes and undamaged. An exchange will be made for the same product.

If it is identified that the product is damaged during shipping & freight the purchaser must notify Abate Safe Co within 24 hours of receipt of the goods. The issue will be investigated.

If an incorrect item is received Abate Safe Co must be notified within 24 hours. The goods must be kept in original packaging / boxes, undamaged and unused. The goods will be collected and the original item ordered will be delivered to the purchaser.

Stock Availability

We endeavour to ensure all products within the online store are available at all times.  If a product is purchased and it is identified that the product is out of stock Abate Safe Co will contact the customer and advise the expected delivery date. If not appropriate an alternative product will be recommended. A refund will be provided if the expected delivery date or alternative product does not meet the requirements of the customer.

Use of Material, Copyright & Trademark

The content of the website, such as text, images, illustrations, pictures, graphics and other material, are protected by Australian and foreign copyright and trademark laws. Unauthorised use of the material may violate trademark, copyright and other laws. You may not modify or sell the material or display, publicly perform, reproduce, plagiarize, distribute, or otherwise use the material in any way for any commercial or public purpose. The use of the material on any other website, article or in a networked computer environment for any purpose is prohibited.

The use of textual and graphical material on www.abatesafe.com.au for your public or commercial use will incur a fee of $500AUD + GST per page per day for digital and online reproductions or $500AUD + GST per copy for printed material. By using any graphical or textual material from this site you agree to incur the above charges and agree to be invoiced for the full amount within the standard terms of service proposed by Abate Safe Co C/O Aus Lock and Safe Company ABN 50 306 352 315

Entire Agreement

The terms and conditions (including any policies or terms included by reference) set out in the agreement between you and us concerning its subject matter and supersedes any prior communications and statements.

Alterations

Abate Safe Co may modify or update the above terms and conditions by posting the modified or updated version on www.abatesafe.com.au.  It is recommended you visit the website to keep up to date with any updates or modifications. In the case of an alteration, the amended terms and conditions only apply to products ordered through the website after the alteration date takes effect.

Contacting Abate Safe Co

• Phone with Australia 1800 019 171
• Phone international +0061 3 9315 5920
• Email sales@abatesafe.com.au